Frequently Asked Questions.

Parcel & Delivery FAQ's
  1. I would like to change my address for a publication that DAI Post distributes to me; can DAI Post help me with this?
  2. I would like to make a payment for a subscription magazine that DAI Post distributes to me; can DAI Post help me with this?
  3. What do the tracking status’ mean?
  4. I have a parcel with a tracking status of “Customs Clearance Delay”, what does this mean? Can I do anything to receive my parcel promptly?
  5. Who will deliver my parcel to my address?
  6. How does the DAI Post supply chain work? Where is my parcel at each step of the distribution?
  1. I would like to change my address for a publication that DAI Post distributes to me; can DAI Post help me with this?

    DAI Post is a third party provider to the publisher of the magazine therefore does not control the details for publication agencies, or have direct contact with the publisher. You will need to contact the publisher directly to make any changes to your details.

  2. I would like to make a payment for a subscription magazine that DAI Post distributes to me; can DAI Post help me with this?

    DAI Post is a third party provider to the publisher of the magazine therefore does not control payments for any publication agencies, or have direct contact with the publisher. You will need to contact the publisher directly to make any payments.

  3. What do the tracking status’ mean?
    • 22 – Customer Data Received – The data for your parcel has been received by DAI Post at origin, your parcel can now be processed for departure.
    • 50 – Shipment Processed at Origin Hub – Your parcel has been processed by DAI Post at the origin warehouse to prepare it for consignment to the airline.
    • T13 – Shipment Departed Origin Country – Your parcel has been processed and is now on a plane heading to Australia. Your parcel should arrive in Australia within 24-48 hours. Please note the date is the overseas date of departure, not Australia.
    • T14 – Shipment Arrived within Destination Country – Your parcel has arrived into the country. The airline will then process all freight from the flight and hand over to our Customs broker within 8-12 hours of arrival.
    • CC4 – Cleared Customs – Your parcel has undergone a clearance process with Customs/DAFF and has successfully been cleared. Your parcel is now ready to be injected into the domestic network.
    • CC2 – Customs Clearance Delay – Your parcel has undergone a clearance process with Customs/DAFF and has NOT been successfully cleared.
    • CC5 – Customs Released – Your parcel was delayed by Customs/DAFF, but with the correct documentation submitted, it has now been cleared successfully. Your parcel is ready to be injected into the domestic network.
    • T5 – Handed Over to Partner Carrier – Your parcel has been picked up by Australia Post from a DAI facility and is on its way to the local bulk mail center.
    • T1 – Shipment Processed at Terminal – Your parcel has been processed through an Australia Post bulk mail facility and is on its way to your local post office for delivery.
    • T3 – Shipment in Transit – Your parcel is being transferred by Australia Post between facilities so that it can be delivered to you.
    • D1 – Shipment Delivered – Your parcel has been delivered to your address.
    • D2 – Shipment Available for Pick Up – Your parcel is available for pick up from your local post office – a card should have been left by Australia Post to notify you of this.
    • AD1 – Attempted Delivery – Australia Post has made an attempt to deliver your parcel but could not leave the parcel as it was not safe to do so. Your parcel will be taken back to your local post office for pick up - a card should have been left by Australia Post to notify you of this.
    • EX1 – Undeliverable – Shipment Returned – Your parcel has been returned to DAI Post. There are a few reasons why this has happened – incorrect address, insufficient address, refused delivery etc.
    • T6 – Out for Delivery – Your parcel is with a postal employee for delivery today.
  4. I have a parcel with a tracking status of “Customs Clearance Delay”, what does this mean? Can I do anything to receive my parcel promptly?

    “Customs Clearance Delay” is when your parcel has been held by Australian Customs or the Department of Agriculture, Fisheries and Forestry (DAFF). For this parcel to enter the country a commercial invoice document needs to be submitted to Customs/DAFF so they can assess any potential danger your parcel may pose to Australia. Your overseas distributor has been notified of the status of your parcel and a commercial invoice has been requested. Once this has been received from them, the document is submitted to Customs within 24 hours of receipt. DAI Post has the responsibility to notify our clients of any Customs Clearance Delayed parcels, but it is the responsibility of the overseas distributor to notify the customer of this delay.

  5. Who will deliver my parcel to my address?

    DAI Post uses Australia Post for delivery within Australia. Your parcel has been flown into the country through the DAI Post supply chain and then handed over to Australia Post once cleared by Customs. Australia Post will only be able to help you on the final leg of delivery, not the status before it enters their network. Please contact us by filling in the Parcel enquiry form should you need any further assistance with tracking your parcel.

  6. How does the DAI Post supply chain work? Where is my parcel at each step of the distribution?
    1. Your order is picked and packed by the retail company that you have purchased your goods from.
    2. The parcel is then delivered to a consolidator for processing and sorting into correct countries.
    3. Once processed in the consolidator warehouse, the parcel is then driven to a DAI Post warehouse within the country of origin.
    4. The parcel is processed through the DAI Post system to ensure that the labelling is correct, it is sorted to the correct state for uplift, the consolidator has dropped off all parcels as advised and that DAI Post has the required information to import the parcel into the destination country.
    5. The parcel is included within the shipment for uplift to the destination country.
    6. The parcel arrives within the destination country and the information is submitted to Customs for assessment. The parcel is kept within a bonded warehouse until the parcel has been cleared by Customs.
    7. Once cleared from Customs the parcel is then picked up by Australia Post from the bonded warehouse and injected into the domestic network. Once picked up by Australia Post the tracking and whereabouts of the parcel are in the control of Australia Post.

Still not sure where your parcel is? Please contact us