We collect personal information to distribute our products and to provide you with the best possible service.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not or whether the information or opinion is recorded in material form or not.
Sensitive personal information
Sensitive information includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record and health, genetic or biometric information.
Generally we do not collect sensitive information about you. However if we do collect this kind of information it will only be collected with your permission, and we will only use it for the purpose for which you provide it or a purpose directly related to that for which you provided it.
The type of information we collect
The DAI Group only collects necessary personal information about its clients, customers, suppliers, employees and sub-contractors and others with whom it deals.. We collect information such as such as names, addresses, email addresses, telephone numbers, date of birth, employment and financial information, and information about the type of products purchased by customers.
Where the DAI Group collects personal information on its employees additional requirements may apply, you should consult your manager for further information.
How we collect your personal information
We collect personal information directly from you.
We also collect personal information from third party companies (“our clients”). Our clients place requests with us to print and/or distribute certain products and provide us with lists of names, addresses, email addresses, telephone numbers and instructions on the particular products to be sent to individual customers.
We collect personal information from our clients in order to forward products to individuals based on the printing and distribution instructions from the client. Due to the nature of our business it is often impractical for us to collect this information directly from you.
If you do not wish to have products delivered to you you should contact the responsible third party client directly to be removed from the mailing list they have provided to us, however if you are not aware of the contact details of the relevant organisation please follow our complaints procedure below and a member of our staff will assist you.
For what purpose do we collect, hold, use your personal information?
The DAI Group collects, holds, uses and discloses your personal information when it is reasonably necessary for a business purpose. There are different companies within the DAI Group which provide different services. The DAI Group includes DAI Rubicon Pty Ltd ACN 159 276 490 and DAI Post No.1 Pty Ltd ACN 159 283 002 and their subsidiaries.
We collect information that is necessary for the establishment and maintenance of records for our employees, clients, suppliers, sub-contractors and others with whom we conduct our business in order for the DAI Group to work effectively with them and to distribute products in accordance with our client’s instructions.
We may also collect, hold, use and disclose your personal information to perform any of our other functions and activities relating to our business and to comply with our legal obligations under Australian Law.
For what purpose do we disclose your personal information?
The DAI Group will only disclose your personal information when it is reasonably necessary for a business purpose. We will not disclose your personal information for any purpose that is not related to your relationship with us unless such disclosure is required to comply with Australian law.
We rely on third parties such as mail-houses Australia Post, New Zealand Post and Singapore Post to deliver our products and your personal information will be provided to enable them to perform their agreed services. These companies are subject to strict controls that protect your information from unauthorised use or disclosure, and we limit their access to your personal information to the extent necessary to do their job.
We may also disclose personal information to parties involved in a prospective or actual transfer of our assets or business and to our professional advisors.
Does your personal information get transferred outside Australia?
The DAI Group includes a wholly owned subsidiary in Singapore and we may provide your personal information to them or other entities in Singapore and New Zealand such as third-party mail houses solely for the purpose of performing one of our functions or activities relating to our business.
The DAI Group maintains effective control of your information at all times, including by ensuring that parties located overseas are subject to strict controls that limit access and subsequent handling of your information to the extent strictly necessary to perform the relevant function and protect your information from unauthorised use and disclosure.
The DAI Group may be required to disclose your personal information to comply with the law in New Zealand and Singapore.
Are you able to remain anonymous or use a pseudonym?
Individuals are entitled to remain anonymous or use a pseudonym in their dealings with us where practical. However due to the nature of our business in many circumstances it will not be practical to do so.
How do we protect your personal information?
Personal information is mainly held in an electronic database on a secure server within the DAI Groups computer network. Access is for DAI employees only or via an administrator with a digital key. We update our security measures when necessary to ensure the protection of your personal information from misuse, interference, unauthorised access, modification and loss wherever possible.
Our clients only have access to the data they have provided when logging onto our website.
How do we deal with unsolicited personal information?
If we receive information from third parties that we have not actively sought to obtain and which could not lawfully be collected if it was solicited, we will take steps to destroy or de-identify the information.
How to access and correct your personal information?
We try to ensure that personal information we hold is accurate, complete and up to date.
However we rely on our third party clients to provide us with accurate information to allow us to correctly distribute our products. If we believe such personal information is incorrect, (for example where products cannot be delivered to a person’s address as they no longer live there), we notify our clients and request they seek an update of the information.
Please let us know if you believe there are any errors in your personal information and keep us up to date with changes to your personal information either directly or through our clients and we will take reasonable steps to correct the information.
If you would like to request access to your personal information or request an update to your personal information directly with us please email firstname.lastname@example.org. Please be aware that we will need to confirm your identity before giving you access to any information.
We are not required to provide you with access to your personal information where access would pose serious threat to life, health or safety, it would have an unreasonable impact on the privacy of others, where a request is frivolous or vexatious, it relates to anticipated legal proceedings, it would prejudice negotiations or it is unlawful.
If we refuse to provide you access to or refuse to correct your personal information we will set out the reasons for the refusal in writing and advise you of the mechanisms available to make a complaint.
If we have disclosed incorrect personal information to another entity you may submit a request to have disclosure of a correction to that entity. You may also request we associate the information with a statement saying the information is inaccurate.
We will respond to a request for access and correction within a reasonable period of time and will not charge you to correct your information.
Any charges to you for providing access to your personal information will not be excessive.
How to contact us to make a privacy complaint
We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.
You can get in touch with us by:
Mail: Complaints Manager, 1 Capital Court, Braeside, VIC 3195
Calling: (03) 8586 1200
To find out more about our complaints handling policy please see our complaints policy manual on either of the websites listed below.
Direct Marketing and your privacy
We may contact you to provide you with information about other products and services offered by us.
We will make sure that any marketing material sent to you will clearly set out how you can opt out if you do not wish to receive the marketing material from us, you can also contact us at any time to let us know by:-
Mail: Complaints Manager, 1 Capital Court, Braeside, VIC 3195
Calling: (03) 8586 1200
If you request not to receive marketing material, please note we will still contact you in relation to our on-going relationship with you.
What we do with your personal information once it is no longer needed
We dispose of your personal information 6 months from the date the information is no longer required for use or disclosure by the DAI Group.
How to access our policy
from time to time to ensure you are aware of any changes.